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Shipping PolicyWhere We ShipDelivery TimeShipping PartnersOrder TrackingRisk & OwnershipCustoms & DutiesLost Or Damaged Shipments Delivery IssuesContact UsUpdates

Shipping Policy

Hawes & Heritage – Luxury Elegance

At Hawes & Heritage, a refined brand of Ceylon Merchant Limited, we ensure your luxury goods and natural latex bedding arrive with the care and elegance you deserve. This Shipping Policy outlines our process, timelines, and commitment to excellence.

Where We Ship

We proudly deliver to:

  • United Kingdom.
  • EU
  • International
    Shipping availability may vary by product—check at checkout.

Delivery Time

Processing: Orders are prepared within [insert time, e.g., 1-2 business days] from payment confirmation.

UK Delivery:

  • Standard: 2-5 business days.
  • Express: 1-2 business days

International Delivery: 5-10 business days, subject to customs clearance.
Times are estimates and begin after processing. We aim for swift service, but delays may occur during peak periods.

Shipping Partners

We partner with trusted couriers Royal Mail, DHL, DPD, UPS to ensure secure, tracked delivery. You’ll receive a tracking number once your order ships.

Order Tracking

Monitor your shipment via the tracking link emailed to you or our website. For assistance, contact us at ecommerce@hawesandheritage.com or [insert phone].

Risk & Ownership

Risk: Transfers to you upon delivery.

Ownership: Passes to you once payment is fully cleared.

Customs & Duties

For international orders:

  • You’re responsible for duties, taxes, or customs fees imposed by your country.
  • These are not included in our prices or shipping costs and may delay delivery.

Lost Or Damaged Shipments 

Lost: If your order doesn’t arrive within estimated delivery date, contact us to investigate.

Damaged: Inspect your package upon arrival. Report damage within 48 hours for a replacement or refund—see our Returns Policy.

Delivery Issues

Failed Delivery: If you’re unavailable, our courier may attempt redelivery or leave your package in a safe place/depot. Check your tracking for details.

Incorrect Address: Ensure your shipping details are accurate. We’re not liable for delays or losses due to errors you provide.

Contact Us

For shipping inquiries:

  • Email: ecommerce@hawesandheritage.com
  • Phone: [insert phone]
  • Address: [insert address, if applicable]

Updates

We may refine this policy as our services evolve. Review periodically (last updated: 30 March 2025).

Thank you for entrusting Hawes & Heritage with your luxury experience. We deliver with the same care we craft.

Frequently asked questions

Here are some common questions about our company.

Our company specializes in consulting, product development, and customer support. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.

You can reach our customer support team by emailing info@yourcompany.example.com, calling +1 555-555-5556, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.